Hosted Virtual Servers

Although Starport Managed Services originally set out to provide its services on a traditional project based consulting model, it quickly became clear to us that many of our clients in Toronto and the GTA were looking for something more – to outsource their IT needs.

C-Thru is a suite of managed services offered by Starport Managed Services that are designed to allow organizations to outsource some or all of their IT requirements. Our core managed service is C-Thru: Central, which is a service designed to provide 24x7 monitoring of critical system room components, along with the necessary personnel support to remediate issues should they arise.

To Learn About C-Thru Click Here

Remote Desktop Support

Many organizations today are questioning if they could recover from a catastrophe or major systems outage.  If your board of directors or board of advisors were to ask the question, what plans are in place and what steps have been taken to protect our company and to practice for an emergency, could you answer them?

For many businesses in Toronto, it’s no longer sufficient to rotate tapes nightly, as the wrong data is often found to have been backed up at the wrong time, or the backup cycles have not been maintained.  When disaster strikes, clients often find that the tapes themselves are too old and brittle to carry out a full recovery.

We can support your applications, even custom applications, so that if a disaster were to strike, your organization could “fail over” to our site and you could continue to run and operate your business without a major service disruption.

• Host and Maintain all servers in the off-site environment
• Replicate data (up to a pre agreed upon data limit per month)
• Use of Starport’s hardware and software at the off-site facilit

To Learn More About Remote Desktop Support Click Here

Remote Email Support

Forget the hassles, headaches and expense of maintaining your own Microsoft Exchange server. Instead, enjoy uninterrupted service, easy-to-use functionality, advanced security, and much more.

Features:

• Everywhere Access - access e-mail anywhere via Outlook client, web browser or mobile d evice
• Compatible with all Windows and Mac E-mail Programs
• Advanced Spam and Virus Blocking - eliminate 99% of spam
• Synchronize Mobile Devices with Outlook e-mail - contacts, calendars and tasks
• Contact Management - share and sync company contacts with everyone in your enterprise
• 24x7 Emergency Support in Toronto and 99.9% uptime guarantee

Consistent & Reliable Desktop Support

C-Thru: Desktop is a managed service which is designed to provide 24x7 monitoring of critical system room components, along with the necessary personnel support to remediate issues should they arise.

Starport Managed Services provides consistent and reliable support for hardware and for standard desktop application software such as MS-office, anti-spam, anti-virus and operating systems, including patches and updates for all end users.  

Our consultants use a powerful helpdesk tool which is seen as an icon on the desktop of each user.  If a user has a question, or needs help, they need only press on the help icon and describe their issue.  The system automatically creates an electronic “ticket”, identifies the user, date and time stamps it and forwards it on to our central server.  From here it is dealt with by our trained professional staff. 

Between 70% and 90% of all help desk tickets can usually be resolved remotely. As a result, response times are dramatically reduced and user satisfaction is much higher.  Time isn’t wasted by travel.

To Learn More About Desktop Suport Click Here

IT Consulting - Business Solutions

From the outset and to this day, Toronto based Starport Managed Services has made its professionals available to deal with traditional IT infrastructure projects for its clients, such as conducting IT assessments, security audits, remediating unexpected emergency situations, such as server crashes, breached firewalls, conducting server room refreshes or managing server and or desktop upgrades. In some cases, we work with the IT department at our clients, in other cases, where has no in-house IT resource, we work directly with management to determine tasks and to establish priorities, budgets and timelines.

To Learn More About IT Consulting with Starport Click Here