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Co-managed IT services are a flexible partnership model where an external IT provider like Starport works alongside your existing internal IT team. You retain full control over your core IT strategy while delegating specific functions (such as 24/7 monitoring, help desk overflow, cybersecurity, or cloud projects) to Starport's team of specialists. It's designed to amplify your internal team.
With fully managed IT, Starport acts as your entire IT department. With co-managed IT, your internal IT staff remain in place and Starport supplements them with additional expertise, tools, and capacity. Co-managed IT is ideal for businesses that have an IT team but need relief from ticket overload, access to specialized skills, or enterprise-grade tools they can't justify purchasing independently.
No. Co-managed IT is explicitly designed to preserve your team's autonomy. You choose which functions to keep in-house and which to delegate to Starport. Your internal IT team continues to own strategy and core decision-making, while Starport handles the areas where you need additional capacity or expertise.
You can delegate a wide range of tasks, including 24/7 system monitoring and alerting, help desk overflow and after-hours support, cybersecurity management, patch management, cloud migrations, compliance projects, and access to specialized skills like cloud architecture or advanced security. This frees your internal team to focus on higher-value strategic initiatives.
Yes. Starport's co-managed clients gain access to advanced enterprise tools like professional ticketing systems, monitoring platforms, and security tooling, without the capital investment of purchasing and managing these platforms independently. This gives your internal team capabilities that would otherwise require significant budget and expertise to operate.
Starport's SOC provides 24/7/365 monitoring and alerting for your critical systems, ensuring threats are identified and responded to even outside of business hours. Eliminating after-hours coverage gaps that many in-house IT teams struggle to address, and protecting your business from the increasing volume of attacks occuring outside of the 9-to-5 window.
Starport follows a structured five-step process. There is a discovery call to understand your needs, a fit assessment, a thorough IT environment assessment, a review of findings, and the co-creation of a strategic technology roadmap. We want to ensure the co-managed arrangement isn't a generic template and is tailored to your specific team structure, goals, and gaps.
In most cases, yes. Hiring a cybersecurity specialist, cloud architect, or network engineer as a full-time employee involves significant salary, benefits, and onboarding costs. Co-managed IT gives you access to an entire bench of specialists for a predictable monthly fee, providing a far more cost-effective way to access the expertise your business needs as it grows.
