Managed IT Services

Tired of IT headaches holding your business back?

Stop firefighting constant IT issues and start focusing on your core business. We know how frustrating it is when constant IT issues, cybersecurity worries, and unreliable support slow your business down. At Starport, we believe it's wrong that you should be bogged down by technology problems instead of focusing on the strategic work that grows your company.

About Starport

We understand how frustrating tech related problems can be.

Frequent Downtime

Is productivity often killed by unexpected system failures?

Cybersecurity Worries

Do you fear the threat of data breaches or failing to meet insurance or client compliance requirements?

Unresponsive Support

Are you struggling with slow or ineffective IT support when you need it most?

Unpredictable Costs

Tired of the "cost center" mindset that leads to break-fix solutions and surprise bills?

Lack of Expertise

Does your team lack the in-house expertise required to manage modern technology effectively?

All-Inclusive Support, Predictable Costs, and Total Peace of Mind

Your answer for reliable, stress-free IT.

Our Managed IT services are the solution to end the cycle of technology frustrations. We take full responsibility for your IT operations, providing proactive maintenance and strategic management to ensure your technology is always an asset, not a liability. As your dedicated Canadian IT partner, we align your technology with your business goals to drive efficiency and growth.

Your managed IT plan includes:

Proactive Monitoring and Maintenance

We continuously monitor your critical systems to solve problems before they can cause costly downtime.

Unlimited Canadian-Based Tech Support.

Get fast and effective support from our PEI-based service desk whenever an issue arises, with an average response time of 15 minutes.

Robust Cybersecurity

Protect your data with a multi-layered approach, including a Disaster Recovery (DR) and Incident Response plan.

Dedicated Support PODs

Get a familiar team, including a dedicated Account Manager and primary technicians, who act as a true extension of your team.

Strategic IT Planning

We provide the expert guidance and strategic roadmapping you need to make sure your IT investment supports your business goals.

Predictable, All
-Inclusive Flat-Rate Fee

All of this, including onsite visits, is provided for a predictable monthly fee so you can stop worrying about surprise IT costs.

Get Your Custom IT Action Plan

Your simple path to IT peace of mind.

We replace IT uncertainty with a clear, proven plan that moves your business from a state of frustration and risk to one of security and efficiency.

STEP 1

Schedule a discovery call

A no-obligation call to discuss your goals and ensure we’re a good fit.

STEP 2

Conduct an IT assessment

We perform a thorough evaluation of your current IT environment and systems.

STEP 3

Review assessment results

We review our findings together and identify key areas for improvement.

STEP 4

Build & launch your IT strategy

We co-create a technology roadmap aligned with your business goals.

Why choose Starport?

Endpoints managed daily.

Managed clients.

Solution partners in network.

Years in business.

min.

Average response time.

Client satisfaction (CSAT)

Canadian-based support.

Team members
(and growing!)

Frequently asked questions about managed IT services and support.

Yes. Starport manages both Windows and macOS devices under a unified standard, covering endpoint security, real-time monitoring, patch management, and help desk support. Organizations in Toronto, Prince Edward Island, and across Canada receive consistent coverage regardless of operating system or device mix.

Starport assigns a dedicated project team and builds a tailored onboarding plan before any work begins. A lightweight management agent is installed on each device, remotely or onsite, typically in under 10 minutes per device with no user downtime. Starport also coordinates directly with any outgoing IT provider to ensure a complete and smooth transition.

Employees receive unlimited access to Starport's help desk for day-to-day IT issues. Support is available by phone and email during business hours, with remote resolution as the first approach and onsite assistance when required. There are no per-ticket fees and no billable-minute billing.

Starport's service level objective is a one-hour response during business hours (Monday to Friday, 8 a.m.–8 p.m. ET). Average actual response time is approximately 15 minutes.

Starport Managed IT Services includes unlimited help desk support, 24/7 device monitoring, endpoint security, automated patch management, and employee onboarding and offboarding. Hardware purchases, Microsoft licensing fees, and project-based work such as office relocations or major migrations are scoped and quoted separately before any work proceeds.

Yes. Starport Managed IT Services are designed for distributed workforces. Devices are monitored, secured, patched, and supported regardless of whether employees are working from a Toronto office, a home in Prince Edward Island, or anywhere else in Canada. Remote support is the default. Onsite visits are available when needed.

Yes. Both are included in Managed IT Services at no additional charge. For new hires, Starport prepares the device, configures user accounts, installs security tools, and sets up email access. For departing employees, Starport disables access, secures company data, and reclaims the device.