Balancing productivity, security, and endpoint management.
Effective endpoint management and responsive user support are crucial for modern business security and productivity. Many organizations struggle with common challenges that expose them to risk and hinder performance.
Comprehensive endpoint management and dedicated user support.
We provide a robust suite of services to ensure every endpoint in your organization—from desktops and laptops to mobile devices—is secure, up-to-date, and performing optimally, while your users receive the timely, expert support they need from a dedicated team. This integrated approach enhances your cybersecurity, increases employee productivity, and provides better cost control as part of our all-inclusive partnership.
We ensure all your operating systems and critical applications are consistently patched against vulnerabilities, reducing your attack surface and maintaining system stability.
Remote Monitoring & Management
Using advanced RMM tools, we proactively monitor the health and performance of your endpoints, allowing us to detect and resolve many issues before they impact users.
Secure Mobile Device Management
We monitor your critical systems 24/7 to identify and address potential issues before they can impact your team, ensuring greater system stability and reliability.
IT Asset Tracking
If an issue can't be resolved remotely, it's not a problem. Our local technicians in Toronto and PEI can provide hands-on assistance, and the visit is included in your all-inclusive partnership.
The 5-Step Process
Our streamlined approach to endpoint excellence.
We follow a clear, step-by-step process to implement and manage your endpoint solutions and provide seamless user support.
STEP 1
Discovery & Endpoint Assessment
We start by understanding your current device landscape, security posture, and user support needs to tailor a solution.
STEP 2
Custom Policy & Solution Design
We develop tailored MDM policies, patching schedules, and RMM configurations based on security best practices.
STEP 3
Deployment & Configuration
Our experts deploy the necessary agents and configure management policies across all your endpoints.
STEP 4
Proactive Management & Monitoring
Your dedicated POD continuously monitors your devices, applies patches, manages security, and tracks asset information.
STEP 5
Responsive User Support & Reporting
Your users get access to our PEI-based help desk for remote and on-site support, and you receive regular reports on endpoint health and security.
Why choose Starport?
+
Team members (and growing!)
%
Client satisfaction (CSAT).
%
Canadian-based support.
+
Years in business.
Frequently asked questions about managed endpoint & user support.
Managed endpoint and user support is a combined service that covers both proactive device management, security configuration, patch management, and health monitoring, and direct IT support for employees when issues arise. Starport manages the technology on each device while also being available to users for day-to-day help.
A standard help desk responds to problems after they occur. Managed endpoint and user support adds a proactive layer. Devices are continuously monitored, patched, and secured in the background to reduce the frequency and severity of issues before users are affected.
Covered devices typically include company-owned Windows laptops, macOS laptops, desktops, shared workstations, and servers. All enrolled devices receive monitoring, patch management, endpoint security, and full help desk support.
Yes. Starport manages device health, security posture, and software updates at the endpoint level, while also providing direct support to employees for software, email, access, and general IT issues. Both layers are included in a single service.
Yes. Managed endpoint and user support includes unlimited help desk requests. There are no per-ticket fees or support hour caps.
Yes. Device management and user support apply equally to in-office, remote, and hybrid employees. Starport supports distributed teams, including organizations with staff across Toronto, Prince Edward Island, and other locations, with consistent coverage regardless of where employees work.
Yes. Starport proactively deploys operating system updates, security patches, and endpoint protection policy changes across all managed devices. Patching is scheduled to minimize user disruption while keeping devices current and compliant.
Yes. New employee onboarding includes device preparation, user account creation, email configuration, application installation, and security tool deployment, so new hires are ready to work on their first day.
Included: proactive device management, endpoint security, patch management, employee onboarding and offboarding, and unlimited day-to-day user support. Excluded: large-scale projects such as office relocations, infrastructure migrations, or new system rollouts. These are scoped and quoted separately.
